Point FWD Checkpoint Insight Tool (CIT)
Point FWD Checkpoint Insight Tool (CIT)
Facilitating effective, measurable and successful change in security checkpoints
In this blog, we talk about how Point FWD has been developing and using its Security Checkpoint Insight Tool for over five years in its consultancy work for clients worldwide. It is now sharing this approach, in the form of an Android application, with airports, OEMs and security operators, enabling them to do their own process measurements.
Authors
Robin van Gemert
Managing Director
Robin@pointfwd.com
Blog highlights
Check Point Insight tool is widely accessible via mobile.
Allows intuitive data collection across varied checkpoint configurations.
Enables baseline performance insight, KPI tracking, and informed decision making
Request a demo
Has this blog made you curious about how the Checkpoint Insight Tool can be a basis for your airport operational development? At Point FWD, we are happy to help and answer case-specific questions in security checkpoints.
We are open for demo requests and would like to work with you on the solutions that can be brought with our security checkpoint capability.
Introducing the CIT for Smarter Checkpoint Operations
Point FWD has been developing and using its Security Checkpoint Insight Tool for over five years in its consultancy work for clients worldwide. It is now sharing this approach, in the form of an Android application, with airports, OEMs and security operators, enabling them to do their own process measurements.
The tool has been enriched every year by incrementally adding more and more functionality. “The idea to share the tool existed quite early, mainly by noticing the key value of leveraging detailed process data as the basis for operational development,” explains Robin van Gemert, Senior Consultant, Point FWD. “In November last year we got the feeling we gained the right level of maturity to have stakeholders perform these measurements on their own, thereby providing increased accessibility for gaining insights, and to start changing easily. On top of that, now that airports need to cope with changing measures related to COVID-19, this tool can be helpful for security process monitoring and understanding the new baseline, as well as performing an impact analysis of imposed measures.”
The tool accommodates all regulated and commonly deployed security equipment components around the world. It furthermore provides the flexibility to configure airport-specific configurations, including secondary means of screening and alarm resolution procedures. Since equipment might differ within a single checkpoint, multiple security lane configurations over several collection devices can be used for that specific checkpoint.
As opposed to how Point FWD collected data previously, clients should now be able to collect more security process data in less time. Hence, one of the major benefits is a cost-efficient and scalable way of collecting highly detailed and valuable data.
Baseline performance output reports
The Checkpoint Insight Tool follows a passenger from the start to end of their security journey – meaning it has a great level of detail, making it possible to leverage the data in a versatility of challenges.
One of the goals of Point FWD is to make security checkpoint change more accessible. Intuitive data collection is key in achieving this. “We do provide end-user training to ensure an understanding of the functionality, flexibility in checkpoint and lane configurations, and how to manage exceptional situations,” says van Gemert. “This becomes increasingly important when less process knowledgeable – non-security-involved staff – will be performing measurements.”
At the output analysis side, Point FWD is currently focusing on supplying standardised baseline performance output reports. In doing so, clients are quickly able to get insight in their security performance on a number of common KPIs. “Analyses on specific questions such as impact of lane modifications, equipment implementation or bottleneck analyses usually take more time, incorporating a rather consultative approach and guidance by the Point FWD team,” van Gemert comments. “But, of course, every airport that feels comfortable enough, can chase their own process goals by assessing their own data.”
Maximising security flow safely and securely post-COVID-19
Point FWD has recently been talking to several airports with which it aims to gain actual insight into their COVID-19 situation, with the help of the Checkpoint Insight Tool.
COVID-19 presents unique challenges across all airport processes, including at the security checkpoint. “Indeed, what we see is that especially touch-point intensive processes are heavily affected by common COVID-19 measures, security being one of these processes,” says van Gemert. “As passenger numbers pick up again during the post-COVID-19 transition period, current airport process capacities – for example queue areas, check-in areas – will likely be insufficient. However, whereas lots of airport stakeholders look at managing these capacities in isolation, especially queuing, we are convinced that we need to look at maximising the security flow in a safe, secure and stable manner. Where time and spacing are scarce, focus should be on accurate planning, which all starts with understanding the new baseline with imposed COVID-19 measures.”
Point FWD owns a core capability in the monitoring and optimisation of airport security processes and has developed a highly effective platform for its partners to collect process data, to analyse and identify bottlenecks and to quickly initiate and monitor effective change.
