Technical implementation coordination
Client: Vanderlande Industries
Duration: ongoing contract
Services provided
Tender Assistance
Factory Acceptance Testing and Site Acceptance Testing
End user training
Trial management
Technical support
Challenge
One of the biggest airports in Europe initiated a tender process for new security lanes. Our partner Vanderlande, acting as one of the worlds leading integrators in terms of high-quality security lane solutions for airport security checkpoints, took part in the bidding process. Point FWD was asked to assist Vanderlande in responding to this tender as a specialist AvSec consultant.
Then, after being granted the winning bid, Point FWD was – and still is – part of the team at Vanderlande realizing deployment towards a checkpoint-wide operational product. The result being a product that meets the requirements, and not less important, that is embraced by its end-users.
Approach and Output
The basis for this client assignment is Point FWD’s operational knowledge about aviation security technology and operations. Our long-term relationship with Vanderlande and connection to their products and services certainly helped us to provide the best support possible.
Point FWD was – and still is – part of the team at Vanderlande realizing deployment towards a checkpoint-wide operational product.
The first phase of the process was about responding to the Request for Proposal (RfP) as released by the airport. Activities included detailed reviews of the tender procedures, technical specifications and capacity requirements. Helping Vanderlande successfully reacting to the bid with their winning solution was an exciting experience for the Point FWD team.
The next phase started right after. A fully airport- tailored lane needed to be manufactured and integrated with third party technology. And most importantly, it needed to be accepted by the airport. For all parties it was highly essential to know what product would be delivered and if the integrated lane solution would function as required at the airport premises. In order to validate this, Point FWD primarily created a Factory Acceptance Test (FAT) and successfully performed it together with the airport at Vanderlande premises. After approval of the FAT, the next phase consisted of getting the lane on-site and work towards acceptation by the Airport in its operational environment. Point FWD created a Site Acceptance Test (SAT) which has been successfully performed together with the airport.
One of the most important phases started now. Whether a product successfully operates is fully dependent on the user and how well a solution is being managed in operation with all impacting factors present. Point FWD has provided trial monitoring support in order to closely track the adoption of the Vanderlande solution by its end-users. As a basis, Point FWD developed end-user training and afterwards provided the required care for its end-users. After all, this resulted in overall embracement of Vanderlande’s lane solution by its end users.
All phases of technology implementation are important and need personal attention and operational knowledge. The strength of Point FWD is that we work with the full implementation team up until regulatory stakeholders. In our work for Vanderlande we noticed this is key for a successful trail.
about Vanderlande Pax Solutions
The process of moving passengers through an airport needs to be secure, seamless, rapid and deliver a positive experience for all travellers. Vanderlande cooperates closely with airports to provide the core components of the security process through innovative systems and intelligent software solutions.
As part of our next generation of scalable solutions – evolutions – Vanderlande offers PAX CHECKPOINT. This combines state-of-the-art automated screening lanes with a configurable multiplex screening software to create a fully integrated checkpoint solution. Scalable and flexible, it offers increased throughput and an improved passenger experience while allowing for easy expansion.
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