Free aviation security masterclass: operationalization and training
Free aviation security masterclass: operationalization and training
The Point FWD Masterclass Series is created for airport professionals who want to gain a clear, structured understanding of what it takes to guide security checkpoint change projects successfully.
This third edition focuses on operationalization and training: the step where new concepts, procedures and technologies need to work in daily checkpoint operations. We will explore how airports can move from design decisions to operational readiness, with attention to training, role clarity, operator adoption and the practical alignment between people, process and technology.
Limited availability
Only 12 participants are granted access to the session.
Seats taken: (0/12)
When and where?
📅 September 9, 2026
🕒 15.00 - 16.30 CEST
💻 On-line session
Register for the free online masterclass
Participation in this masterclass is free of charge and open to a limited group of 12 professionals, to ensure interaction and discussion.
After registering, you will receive a confirmation message once your participation has been approved. Please note that submitting your registration does not automatically confirm your attendance online.
Meet the experts
Femke Lettinga
An expert at everything human factor in aviation security. As a training program architect, she specializes in balancing people, process and technology in every AvSec transition or optimization.
Robin van Gemert
Experienced program manager Robin supports European airport hubs through full-circle security transitions, from capacity studies to implementation.
From concept to operation: how to make security change work in practice
Large scale airport security projects, whether it’s a security upgrade or process optimization, often become challenging after implementation starts. Usually, this is not because the concept itself is wrong. It is because the step from design to daily operation has not been fully operationalized.
That operational translation is often underestimated. What needs to be prepared before go-live? Which stakeholders need to be aligned? What needs to be tested before the new setup is introduced? And how do new procedures, roles and behaviors become embedded in daily operations?
The goal is to move from a good concept to a stable, robust and predictable operation. One that works better for security teams, operators and passengers.
What you will learn
We focus on how to optimize both existing and newly deployed screening lanes, ensuring stability, predictability and measurable performance improvement.
What you will take away:
Translating security concepts, technology changes and process redesigns into daily checkpoint operations.
A clearer understanding of the dependencies between people, process, technology and stakeholder responsibilities.
Practical guidance on structuring CONOPs, work instructions, training, operational support and feedback loops.
Insight into how to prepare for exceptions, fallback scenarios and operational handover moments.
A structured perspective on how to move from implementation to embedded daily operation.
The goal is simple: to help you move from a well-designed concept to an operation that is prepared, aligned and ready to perform in practice.
For whom is this masterclass?
This masterclass is created for airport & security company professionals involved in checkpoint change, implementation, optimization or operational readiness planning.
It’s especially relevant for teams working with CT, ATRS, remote screening, security scanners, APIDS or new ways of working at the checkpoint. The focus is on what it takes to make changes work in daily operational practice, beyond the design, technology or project plan.
Why join
Airport security changes often seem ready on paper, but the real test starts after go-live. Hidden dependencies between people, process, technology and stakeholders can quickly create operational friction if they are not addressed in time.
This masterclass helps you understand what operational readiness really means and how to prepare for it. You will lean how to identify commons gaps, avoid costly surprises, and structure the steps needed to move from implementation to stable operation.
Expect practical examples, clear do’s and don’ts, and concrete questions you can apply to your own airport security projects.